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Supply Chain Performance Management Research Agenda
(6/15/2004) Ascet Volume 6
By Colin Snow, Ventana Research
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Summary

July 14, 2005 - Ventana Research states the key objective of Performance Management is to optimize business processes while aligning them with the organization's strategy. Operations play a strategic role in managing the performance of a company. Beyond executing the supply chain functions, they manage the key product, demand and supply strategies and measure the effectiveness of those services. The Supply Chain Performance Management practice at Ventana Research will focus on three major research topics in 2005: evaluating and managing the competing supply chain initiatives, aligning corporate financial and operational objectives, and managing operations for effectiveness. Each of these topics has business and IT issues associated with them, and each involves the identification of best practices to address them.


Our previous research shows that operating managers have turned to Business Intelligence (BI) solutions to fill the gap between terabytes of data and meaningful, actionable business insight. However, adopters are finding that these solutions do not always provide information that is actionable, because the information is not available in a timely manner for individuals and lacks context. As well, Business Process Management (BPM) and Compliance solutions do little to address the needs of the supply chain initiatives. We assert that the business processes and initiatives that are getting the most attention are not being evaluated to determine their contributions to overall business performance goals; therefore the effectiveness of those initiatives remains in doubt.


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