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For companies, SCP applications require the installation of software, as well as the implementation of new business processes.
After spending $10 billion over the past five years, enduring lengthy implementation processes, and scaling back business expectations, most customers are now satisfied with the value they receive from their supply-chain planning (SCP) systems. There has been much publicity about users'' mixed results with SCP technologies — also known as advanced planning and scheduling (APS) — in terms of the real benefits received and implementation times. However, a recent AMR Research survey indicates that 80 percent of APS customers are satisfied with their SCP systems. Their satisfaction comes from successfully meeting customer expectations during implementation and performing well on key operating metrics.
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